POSITION SUMMARY

As the hub of Play Day Café, the Guest Services Associate makes sure our guests enjoy a memorable experience! The Guest Services team informs our guests about activities, facility rules, the play areas, schedules birthday parties and answers any questions that guests may have. A fun, energetic, approachable and positive attitude are essential to be successful in this position!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Greet guests with high-energy, a positive attitude and informational approach
  • Explain facility rules and operations by describing in a fun and understandable way
  • Follow correct cash and credit handling procedures; process purchases accurately, apply wristbands to all guests
  • Enforce secure check-in and check-out procedures
  • Partner with Party Concierges by scheduling parties, confirming party details and managing check-in for party guests
  • Ensure the equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way
  • Communicate to guests daily activities and upcoming events
  • Anticipate and attend to individual guests’ needs as they arise
  • Represent a high-standard of customer service at all times
  • Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Must be 16 years of age
  • Ability to work and be flexible with all shifts, weekends, holidays and special events
  • No prior work experience required, training will be provided
  • Prior experience working with the general public (customers) a plus; prior experience as a cashier a plus
  • CPR and First Aid certification is a plus
  • Ability to read, speak, write and understand English
  • Ability to maintain high-energy throughout the entire shift
  • Proficient interpersonal and communication skills
  • Ability to accurately reconcile all cash and currency, including processing credit cards, making change, and other basic math skills
  • Ability to work in a fast paced environment
  • Ability to learn and use equipment (e.g. point of sale system, printers)
  • Willingness to maintain a clean, healthy, and safe working environment
  • Ability to coordinate multiple activities with attention to detail
  • Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Comply with Personal Appearance and Hygiene policy that presents a professional appearance
  • Ability to work individually and as part of a team
  • Self-motivated and learns quickly
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