POSITION SUMMARY

The Play Monitors are an important part of the Play Day Café experience! This role oversees the play areas to ensure children are playing safely by following the facility rules and most importantly – having fun! A fun, energetic, approachable and positive attitude are essential to be successful in this position!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Monitor play areas and ensure all guests adhere to the rules of the facility and explain or clarify the rules as necessary
  • Interact with children throughout the play areas and encourage imaginative play
  • Ensure the play equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way
  • Enforce safety rules in the play areas and monitor children for age-appropriate play
  • Communicate to guests the daily activities and upcoming events
  • Anticipate and attend to individual children’s needs as they arise
  • Represent a high-standard of customer service at all times
  • Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Must be 16 years of age
  • Ability to work and be flexible with all shifts, weekends, holidays and special events
  • No prior work experience required, training will be provided
  • Prior experience working with children a plus
  • CPR and First Aid certification is a plus
  • Ability to read, speak, write and understand English
  • Ability to maintain high-energy throughout the entire shift
  • Proficient interpersonal and communication skills
  • Ability to frequently communicate, interact and build relationships with guests, including children of various ages
  • Ability to learn and use play equipment (e.g. activities within the playgrounds, ball blaster, interactive game floor)
  • Ability to work in a fast paced environment
  • Willingness to maintain a clean, healthy, and safe working environment
  • Ability to learn and use company computer to input data
  • Ability to coordinate multiple activities with attention to detail
  • Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Comply with Personal Appearance and Hygiene policy that presents a professional appearance
  • Ability to work individually and as part of a team
  • Self-motivated and learns quickly
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