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Title Guest Services Associate
Job Information

POSITION SUMMARY

As the hub of Play Day Café, the Guest Services Associate makes sure our guests enjoy a memorable experience! The Guest Services team informs our guests about activities, facility rules, the play areas, schedules birthday parties and answers any questions that guests may have. A fun, energetic, approachable and positive attitude are essential to be successful in this position!


ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Greet guests with high-energy, a positive attitude and informational approach
  • Explain facility rules and operations by describing in a fun and understandable way
  • Follow correct cash and credit handling procedures; process purchases accurately, apply wristbands to all guests
  • Enforce secure check-in and check-out procedures
  • Partner with Party Concierges by scheduling parties, confirming party details and managing check-in for party guests
  • Ensure the equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way
  • Communicate to guests daily activities and upcoming events
  • Anticipate and attend to individual guests’ needs as they arise
  • Represent a high-standard of customer service at all times

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Must be 16 years of age
  • Ability to work and be flexible with all shifts, weekends, holidays and special events
  • No prior work experience required, training will be provided
  • Prior experience working with the general public (customers) a plus; prior experience as a cashier a plus
  • CPR and First Aid certification is a plus
  • Ability to read, speak, write and understand English
  • Ability to maintain high-energy throughout the entire shift
  • Proficient interpersonal and communication skills
  • Ability to accurately reconcile all cash and currency, including processing credit cards, making change, and other basic math skills
  • Ability to work in a fast paced environment
  • Ability to learn and use equipment (e.g. point of sale system, printers)
  • Willingness to maintain a clean, healthy, and safe working environment
  • Ability to coordinate multiple activities with attention to detail
  • Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Comply with Personal Appearance and Grooming policy that presents a professional appearance which for example, prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
  • Ability to work individually and as part of a team
  • Self-motivated and learns quickly

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand or walk for long periods of time (up to 8 hours). The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, water, cleaning detergents, food, paper debris, and hot water. The noise level in the work environment is usually moderate to high.

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