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Title Party Concierge
Job Information

POSITION SUMMARY

The Party Concierges manage and host entertainment activities at Play Day Cafe! This team will interact with the kids and families during parties, daily activities and special events. The Party Concierges ensure an enthusiastic, fun and high-energy atmosphere for all guests! A fun, energetic, approachable and positive attitude are essential to be successful in this position!


ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Greet all party and activity guests upon arrival with high-energy and a positive attitude, ensuring all arrival and departure of guests is recorded
  • Encourage a high-energy and fun party atmosphere by interacting with the children and encouraging imaginative play while also assisting the Play Monitors to ensure all guests adhere to the rules of the facility
  • Manage the details of the party by following party hosting approved procedures, to include party room set-up, food service and cleaning the party room
  • Communicate with the guest throughout the duration of the party to ensure complete customer satisfaction
  • Facilitate other special events, holiday activities and other daily/weekly activities as required
  • Partner with Guest Services by confirming party details and managing check-in for party guests
  • Ensure the equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way.
  • Communicate to guests daily activities and upcoming events
  • Represent a high-standard of customer service at all times

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Must be 16 years of age
  • Ability to work and be flexible with all shifts, weekends, holidays and special events
  • No prior work experience required, training will be provided
  • CPR and First Aid certification is a plus
  • Prior experience working with children a plus
  • Ability to read, speak, write and understand English
  • Ability to maintain high-energy throughout the entire shift
  • Proficient interpersonal and communication skills
  • Ability to frequently communicate, interact and build relationships with guests, including children of various ages
  • Ability to learn and use play equipment (e.g. activities within the playgrounds, ball blaster, interactive game floor)
  • Ability to work in a fast paced environment
  • Willingness to maintain a clean, healthy, and safe working environment
  • Ability to learn and use company point of sale system
  • Ability to coordinate multiple activities with attention to detail
  • Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Comply with Personal Appearance and Grooming policy that presents a professional appearance which for example, prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
  • Ability to work individually and as part of a team
  • Self-motivated and learns quickly

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand or walk for long periods of time (up to 8 hours). The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, water, cleaning detergents, food, paper debris, and hot water. The noise level in the work environment is usually moderate to high.

 

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