Membership Details & Sign-Up
A Monthly Family Membership is $59.99 per month and includes unlimited visits for up to 4 family members (children and adults). Members also receive 10% off café and retail purchases, 10% off birthday party packages, 50% off guest admission passes, and discounted tickets for special events. Additional family members can be added for $14.99 per person per month. Memberships auto-renew monthly and require a 2-month minimum commitment.
No, once a membership is set up, members cannot be removed or swapped. However, you can add additional members at any time for $14.99 per person per month, up to a maximum of 8 members per family membership.
You can sign up for a Monthly Family Membership online through our website. Simply visit our Memberships page and complete the registration process.
Yes! If grandparents or other caregivers will be bringing your child often, they can be added to your membership for easy access. If it’s just an occasional visit, they’re welcome to bring your child and use the 50% off guest admission discount, which is included with your membership (limit 2 per visit).
No, we only offer a monthly membership with a 2-month minimum commitment. Memberships continue until you cancel with 15 days’ written notice before your next billing date.
Yes! Your membership includes a 50% off guest admission discount, so you can bring a friend at half price. This discount applies to up to two guests per visit, making it easy to share the fun with friends!
Yes! You can purchase a membership as a gift by signing up online and adding the gift recipient—and anyone else who should be included—to the membership. The membership will automatically renew each month until canceled, with a minimum two-month commitment. A 15-day notice is required before the next billing cycle to cancel.
Membership Billing & Account Management
We accept Visa, Mastercard, Discover, and American Express for membership payments. A valid credit card is required on file for automatic billing. Cash, checks, and gift cards cannot be used for membership payments.
Memberships require a minimum commitment of two months. After your second month’s payment, you may cancel at any time with 15 days’ written notice before your next billing date. Cancellation requests must be submitted via email to [email protected] by the Primary Member from the registered email address. Cancellations from anyone other than the Primary Member will not be accepted, and phone cancellations are not permitted.
You can cancel your membership after the required two-month minimum commitment. A 15-day written notice before your next billing date is required, and the request must be submitted by the Primary Member from the registered email address to [email protected]. Cancellations by phone or from anyone other than the Primary Member will not be accepted.
To cancel your membership, the Primary Member must send a written cancellation request to [email protected] at least 15 days before your next billing date. Cancellation requests must come from the registered email address, and phone cancellations are not accepted.
No, memberships cannot be paused or placed on hold. They remain active and continue to be billed monthly until canceled. If you need to cancel, the Primary Member must send a written cancellation request to [email protected] at least 15 days before your next billing date. Cancellation requests must come from the registered email address, and phone cancellations are not accepted.
No, memberships are non-refundable. Once a payment has been processed, the membership remains active until the next billing cycle. If you no longer wish to continue your membership, you can submit a written cancellation request to [email protected] at least 15 days before your next billing date to avoid future charges.
You can update your payment information by logging into your account online, visiting the Guest Services Desk at Play Day Café, or calling Guest Services at (440) 248-5790. A valid credit card must remain on file for automatic billing or your membership will be cancelled.
If a payment is declined, it must be processed within 5 days or your membership will be canceled, and re-enrollment at the current retail price will be required. If a membership is canceled due to failed billing for the second month, a $75 re-enrollment fee will apply.
You can log in to your membership account by visiting our website and selecting the “Member Login” option. From there, enter your registered email and password to access your account.